Swiftrics
Swiftrics Sub-Processors
Last Updated: November 13, 2026
What a "sub-processor" is
A sub-processor is a third party we engage to process personal information in providing the Service to our Customers — for example, to host data, process payments, deliver email, or monitor errors. We remain responsible to you for the services these vendors perform on our behalf.
Current sub-processors
| Sub-processor | Service provided | Categories of data processed | Primary location |
|---|---|---|---|
| Amazon Web Services, Inc. (AWS) | Core cloud infrastructure: application hosting (EC2), databases (RDS/Aurora), caching (ElastiCache), trial routing (DynamoDB), content and media storage (S3), CDN delivery of published sites (CloudFront), DNS and domain registry access (Route 53 / Route 53 Domains), outbound email (Amazon SES), and secrets management (AWS Secrets Manager). | Account data, Customer Content and media, Domain Registrant (WHOIS) contact data, contact-form submissions, email recipient addresses and deliverability events, published site content. | United States (primarily us-east-2 Ohio and us-east-1 N. Virginia); CDN edge caching of public site content is global. |
| Stripe, Inc. | Payment processing and subscription billing. | Customer billing name and address, payment card details (held by Stripe under PCI standards), transaction and subscription data. | United States. |
| Sentry (Functional Software, Inc.) | Application error and performance monitoring. | Diagnostic/error data, which may incidentally include request data such as IP address or other request details. | United States. |
| GitHub, Inc. | Source control and deployment tooling. | Application source code and deployment artifacts; may incidentally capture diagnostic data. No routine end-user personal data. | United States. |
| Anthropic, PBC | AI models for the AI article writer, and for triaging the support tickets our staff work. | For the article writer: the website's name, what a user types into it, and excerpts of that website's pages. For support tickets: a ticket's subject, type and urgency, the page it was reported from, and its recent messages, including our staff's replies and notes; and the reference and subject of similar recent tickets. Any personal information in these. | Stored in the United States; may be processed in the United States, Europe, Asia and Australia. |
| Google LLC (Google Workspace) | Our staff's email mailboxes at swiftrics.com, such as hello@swiftrics.com. | Email sent to and from those mailboxes: the sender's and recipients' names and addresses, the message and any attachments. | Google's data centers (locations); no data region is set. |
| Upstream Registrar — currently Amazon Route 53 Domains (Amazon Registrar, Inc., an AWS company) | ICANN-accredited domain registration, renewal, and transfer processing, including required registry and escrow disclosures. | Domain Registrant contact details (name, organization, postal address, email, phone). | United States / per registrar and registry. |
Notes
- Email the Service sends is delivered through Amazon SES. Swiftrics does not use Mailgun or Postmark in production. Our staff's mailboxes at swiftrics.com, such as hello@swiftrics.com, are hosted by Google.
- No third-party advertising or cross-site tracking vendors are used. Swiftrics's built-in Customer Site analytics are cookieless, and their records do not contain raw IP addresses or user-agent strings (see the Privacy Policy, Section 3.3, for how redirect and short-link clicks are handled).
- This list does not cover our own website, swiftrics.com, which is covered by our Website Privacy Notice.
- A tool that a Customer adds to its own Customer Site, such as an analytics script in its custom head code, is engaged by that Customer directly and is not our sub-processor.
- The Upstream Registrar is currently Amazon Route 53 Domains; its identity may change over time, and we will update this list if it does. Registry and data-escrow providers engaged through the Upstream Registrar are covered by that relationship.
Changes to this list
We will keep this page current. Where the Data Processing Addendum applies, we will provide advance notice of new sub-processors as that addendum specifies, giving Customers an opportunity to object.
Questions: hello@swiftrics.com